{"id":22629,"date":"2026-02-25T08:00:22","date_gmt":"2026-02-25T08:00:22","guid":{"rendered":"https:\/\/www.teamplast-srl.it\/?p=22629"},"modified":"2026-02-18T08:27:02","modified_gmt":"2026-02-18T08:27:02","slug":"ascoltare-i-clienti-per-migliorare-i-risultati-dellindagine-di-soddisfazione-teamplast-2025","status":"publish","type":"post","link":"https:\/\/www.teamplast-srl.it\/en\/ascoltare-i-clienti-per-migliorare-i-risultati-dellindagine-di-soddisfazione-teamplast-2025\/","title":{"rendered":"Listening to customers to improve: the results of the Teamplast 2025 Satisfaction Survey"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">At Teamplast we believe that the <\/span><b>continuous improvement<\/b><span style=\"font-weight: 400;\"> start from a simple but fundamental principle:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <b>listen to those who choose us every day<\/b><span style=\"font-weight: 400;\"> as a partner in the world of industrial packaging.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For this reason, we also conducted a 2025\u2019<\/span><b>customer satisfaction survey<\/b><span style=\"font-weight: 400;\"> involving a significant portion of our most representative customers.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"> The goal? To collect <\/span><b>authentic opinions<\/b><span style=\"font-weight: 400;\"> on our work, our products and the overall quality of the service offered.<\/span><\/p>\n<h2><b>A relationship based on continuity and trust<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">One of the most relevant aspects that emerged from the analysis concerns the <\/span><b>stability of trade relations<\/b><span style=\"font-weight: 400;\"> and the regularity of supplies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In an increasingly complex and unpredictable market, the <\/span><b>continuity of the customer-supplier relationship<\/b><span style=\"font-weight: 400;\"> It represents an important recognition for us.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"> It is the signal that values like <\/span><b>reliability, consistent quality and the ability to respond concretely to customer needs<\/b><span style=\"font-weight: 400;\"> they are appreciated and make a difference.<\/span><\/p>\n<h2><b>Product and service: a solid foundation<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">From the answers collected, a <\/span><b>high level of overall satisfaction<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In particular:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>no significant critical issues<\/b><span style=\"font-weight: 400;\"> reported on product or service<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">many customers declare themselves <\/span><b>satisfied with the current quality level<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the relationship with Teamplast is perceived as <\/span><b>clear, professional and consistent over time<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This feedback confirms the validity of our approach:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>high-performance materials<\/b><span style=\"font-weight: 400;\"> and technically reliable<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>constant attention to production processes<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>real care of the relationship with the customer<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<h2><b>The issue of price: a contextual variable<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As expected, a well-known theme recurs among the responses: <\/span><b>the price trend of plastic materials<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is a dynamic linked to external factors \u2013 fluctuations in the raw materials market, energy costs, macroeconomic instability \u2013 which affects <\/span><b>the entire packaging sector<\/b><span style=\"font-weight: 400;\">, and not just our company.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, we would like to underline that:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">this element <\/span><b>it is not perceived as a problem specific to the Teamplast service<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">but rather as a <\/span><b>market variable<\/b><span style=\"font-weight: 400;\"> common<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Our commitment in this regard remains focused on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>technical optimization<\/b><span style=\"font-weight: 400;\"> of the proposed solutions<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>reduction of waste and over-thicknesses<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>active customer support<\/b><span style=\"font-weight: 400;\"> in choosing the most efficient, high-performance and sustainable materials<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<h2><b>An investigation that pushes us to do even better<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This investigation does not represent a point of arrival for us, but <\/span><b>a strategic working tool<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It confirms that we are going along the <\/span><b>right direction<\/b><span style=\"font-weight: 400;\">, but above all it stimulates us to <\/span><b>continue with even greater determination<\/b><span style=\"font-weight: 400;\"> on three key assets:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>quality of materials<\/b><span style=\"font-weight: 400;\"> provided<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>technical expertise and application consultancy<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>open, transparent and constructive dialogue<\/b><span style=\"font-weight: 400;\"> with our customers<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<h2><b>The value of listening<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We would like to thank all the customers who have dedicated their time to <\/span><b>share your experience<\/b><span style=\"font-weight: 400;\"> with us.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It&#039;s right through <\/span><b>this direct comparison<\/b><span style=\"font-weight: 400;\">, without filters, which <a href=\"https:\/\/www.teamplast-srl.it\/en\/contatti\/\">Teamplast<\/a> continue to <\/span><b>improve your processes<\/b><span style=\"font-weight: 400;\">, to consolidate its role in the flexible packaging sector and to grow as <\/span><b>reliable, competent and future-oriented industrial partner<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>In Teamplast crediamo che il miglioramento continuo inizi da un principio semplice ma fondamentale: ascoltare chi ci sceglie ogni giorno come partner nel mondo del packaging industriale. Per questo motivo,&#8230;<\/p>","protected":false},"author":2,"featured_media":22631,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":{"0":"post-22629","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news"},"_links":{"self":[{"href":"https:\/\/www.teamplast-srl.it\/en\/wp-json\/wp\/v2\/posts\/22629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.teamplast-srl.it\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.teamplast-srl.it\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.teamplast-srl.it\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.teamplast-srl.it\/en\/wp-json\/wp\/v2\/comments?post=22629"}],"version-history":[{"count":2,"href":"https:\/\/www.teamplast-srl.it\/en\/wp-json\/wp\/v2\/posts\/22629\/revisions"}],"predecessor-version":[{"id":22634,"href":"https:\/\/www.teamplast-srl.it\/en\/wp-json\/wp\/v2\/posts\/22629\/revisions\/22634"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.teamplast-srl.it\/en\/wp-json\/wp\/v2\/media\/22631"}],"wp:attachment":[{"href":"https:\/\/www.teamplast-srl.it\/en\/wp-json\/wp\/v2\/media?parent=22629"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.teamplast-srl.it\/en\/wp-json\/wp\/v2\/categories?post=22629"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.teamplast-srl.it\/en\/wp-json\/wp\/v2\/tags?post=22629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}